Refund Policy

At Kalifora, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a money-back guarantee.

1. Eligibility:

Items must be returned within 30 days of purchase.
The item must be in its original condition and accompanied by the original receipt.
Custom-made or engraved items are not eligible for a refund.

2. Process:

Contact our customer service team to initiate a return.
Ship the item back to us using the provided return shipping label.
Once we receive the item, we will inspect it and process your refund within 7-10 business days.

3. Refund Method:

efunds will be issued to the original method of payment.

4. Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to our error.

New Revised Version of Policies

Lifetime Exchange Policy:

At Kalifora, we believe in building enduring relationships with our customers. Our Lifetime Exchange Policy ensures that you always have the flexibility to upgrade your jewellery.

Eligibility: All Kalifora jewellery purchased from Kalifora is eligible for the lifetime exchange policy.
Value: Exchange your Kalifora jewellery anytime for up to 90% of its current market value.
Conditions: The jewellery must be in its original condition, accompanied by the original invoice and certification.
Process: Bring your jewellery to any Kalifora store, and our experts will assess it and offer you an exchange value.

Buy-Back Policy:

We understand that sometimes you might need to sell your jewellery. Our Buy-Back Policy provides a transparent and fair process.

Eligibility: All Kalifora jewellery purchased from Kalifora is eligible for the buy-back policy.
Value: Receive up to 85% of the original purchase value.
Conditions: The jewellery must be in its original condition, accompanied by the original invoice and certification.
Process: Bring your jewellery to any Kalifora store, and our experts will evaluate it and offer you a buy-back value.

General Terms:

The policies are applicable only for Kalifora jewellery purchased from Kalifora.
Kalifora reserves the right to change the policy terms without prior notice.
Policy terms are subject to verification and discretion of Kalifora’s management.

For further details, please visit any of our stores or contact our customer service team.

Shipping Policy

Introduction

At Kalifora, we are committed to providing you with exceptional service and ensuring that your orders are delivered promptly and securely. Please review our shipping policy to understand how we handle shipping, delivery, and related concerns.

Shipping Destinations

Kalifora proudly offers shipping across India. If you are located outside of India and wish to place an order, please contact our customer service team to discuss potential shipping arrangements.

Shipping Methods and Charges

We partner with reputable courier services to ensure your items arrive safely. Shipping charges are calculated based on the destination, weight, and dimensions of the package. The applicable shipping fee will be displayed at checkout before you finalize your purchase.

Processing Time

All orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a notification once your order has been shipped, along with tracking information.

Delivery Time

Estimated delivery times vary by location

Within India: 3-7 business days

Please note that these time frames are estimates and may be affected by external factors such as weather conditions or logistical disruptions.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to the courier's website. You can use this information to track the status of your shipment.

International Shipping

Currently, we do not offer international shipping directly through our website. If you are interested in international shipping, please reach out to our customer service team for assistance.

Customs and Duties

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate. Kalifora will not be responsible for delays or delivery failures due to incorrect or incomplete addresses provided by customers.

Undeliverable Packages

In the event that a package is returned to us as undeliverable, we will notify you promptly. You may be required to pay additional shipping fees to resend the package.

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the courier service to resolve the issue and, if necessary, arrange for a replacement or refund.

Customer Support

For any shipping-related inquiries or assistance, please contact our customer support team at [customer support email/phone number]. We are here to help you with any concerns you may have.

Policy Updates

Kalifora reserves the right to update or modify this shipping policy at any time. Changes will be posted on this page, and we encourage you to review our policy periodically.

Thank you for choosing Kalifora. We value your business and strive to ensure a smooth and satisfactory shopping experience.

Money Back Policy

At Kalifora, we strive for your complete satisfaction with our products. We understand that sometimes a purchase may not work out as expected. Therefore, we offer a hassle-free 15-day money back guarantee on all purchases made through our website.

Terms and Conditions:

Eligibility: To qualify for a refund, the item must be in its original condition and packaging, with all tags attached.
Initiating a Return: To initiate a return, please contact our customer service team within 15 days of receiving your order. You can reach us via [contact information].
Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Processing Time: Once we receive your returned item, please allow [number] business days for us to process your refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Exclusions: Customized or engraved items may not be eligible for return unless they are defective or incorrect.
Contact Us: If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at [contact information].

We are committed to ensuring your satisfaction with every purchase from Kalifora. Your trust and confidence are our highest priorities.